Service and Support
Service and Support
24-Hour Emergency ServiceExcellent Customer ServiceFree Estimates
24-Hour Emergency Service | Woman-Owned Business | Free Estimates
Customized Support Agreements
With a full staff of resources with certifications spanning the entire spectrum of technology, DSSC Solutions Company is capable of meeting your needs with a customized support agreement. We know every business has a unique set of equipment needs and that has translated into creating a wide range of support agreements just to support you.
With our customized, flexible contracts, we are able to offer solutions that you will find will fit your business model. Let DSSC Solutions Customize a support agreement for you today!
Items We Offer Include
- 24/7 emergency coverage
- Onsite service that includes parts, labor, and travel
- Hardware telephone support
- Remote diagnostic hardware support
- Hardware inspection
- Loaners
- Supply discount
- Prepaid support at discounted rates
- Weekly visits
- Proactive monitoring
- Help desk support
- Saturday and Sunday work if needed
- Contracted or seasonal help
- Vacation coverage
- Typewriters and printers serviced
- Quick response
- Unlimited phone support
- Monthly, quarterly or yearly contracts
- Older equipment serviced
- Network servers installed
Project Management Services
- Are you pressed for time with other responsibilities that keep you from properly managing a technology installation project?
- Do you have a budget for your project that by no means can be exceeded?
- Are you working with multiple vendors on your project?
- Do you lack the resources to officially assign a Project Manager?
If you answered “Yes” to any of these questions, you need to seek fully-qualified and experienced DSSC Solutions Company professionals who will assist your organization with your project to ensure that it gets done on time and within budget.
DSSC Solutions Company will provide professional project management resources that will allow you to focus on managing your business while new technological solutions are installed or existing systems are upgraded. The idea is to let you focus on your operations while we manage the technology project.
Contracted Services and Projects Include
- Help desk support
- Vacation relief
- Seasonal requirements
- Onsite maintenance for customers without IT departments
- Printer repair
- Assist with large projects
- Sales/service telephone support
- Remote support for home users
- Multiple site/location support
- Cabling
DSSC offers many flexible staffing options to help with your increased work demands or seasonal fluctuations. All our contracts are customized. Just give us a call, and we can customize a special contract for you.
Mail-In Repair
Please call or email first to make sure we can service your equipment. To send in broken equipment for repair, include your name, company, phone number, your return shipping address and a brief description of the problem. Our engineers will call you with an estimate of the repair.
Dictation Repair
- DAC Stations, all models
- DAC microphones
- Lanier Portables
- Lanier Transcribers
- Lanier Ovation Stations
- Lanier Court Reporting Systems
- Norelco Portables
- Norelco Transcribers
- Philips Digital Units
- Philips Digital Transcribers
- Philips Speech Mics
- Sony Portables
- Sony Transcribers
Walk-In Repair
Please call or email first to make sure we can service your equipment. Our engineers will call you with an estimate of the repair.
Fax Repair
- Murata fax machines
Printer Repair
- HP
- Lexmark
DSSC Onsite and Remote Repair
Our service team is dedicated to fixing your equipment. Please call (800) 242-1624 to place an onsite service call and/or remote session with one of our engineers.
Network Component Repair
- Switches
- Firewalls
- Routers
Contact Us
Attention: Service Department
DSSC Solutions Company
1480 Dormont Avenue
Pittsburgh, PA 15216
(800) 242-1624
Typewriter Repair
- IBM WheelWriter
- IBM Selectric
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